3rd Party Warranty Management

As Homebuilders continue to reevaluate their operations due to the current economic crisis, an increasing number realize that outsourcing their customer & warranty service is key to the financial well-being of their Projects & the future success of their companies. Maintaining in-house customer & warranty service is cost prohibitive, labor intensive & a drain on your personnel resource – problem resolution & request processing cycle times are long & customer satisfaction is always difficult.

Delivering real-world, cost-effective, flexible 3^rd Party Customer & Warranty Service solutions, based on the needs of your Project, budget goals & business objectives, BETTERBBUILDINGSOLUTIONS 3^rd Party Customer & Warranty Management is the perfect fit for today’s successful Homebuilder.

The bottom-line impact & customer-focus of our core product, BBS 3^rd Party Customer & Warranty Management solutions, produce tangible benefits to you & your customers through:

Superior documentation implementation & record retention strategies providing detailed, accurate paper-trail for existing systems & related repairs & successful, cost-effective dispute resolution.

Enhanced connectivity with Web-based system technology giving builders & their customers real-time access to the status of requests, repairs, reports;

Management of the entire customer experience from purchase through expiration of the warranty term.

Expanded, more comprehensive scope including the Buyer Pre-Closing Inspection & Orientation & management/administration of the Pre-Closing Punch process.

Improved accountability & QA with performance tracking & evaluations.

Applied corrective practices including preventative measures such as routine Inspections of individual units & common areas with tailor-made Inspection checklists.

Advanced communication procedures designed to educate, inform and reinforce.

Rapid response & repair completion time, reduced claims & warranty-related expenses.

Affordable one-time fee at COE for the life of warranty term.

As Kathryn Tierney, President & founder of BETTERBBUILDINGSOLUTIONS explains: “3^rd Party warranty management represents an unfulfilled opportunity to improve Homebuilders’ profitability…A bold statement until you consider the cash & resources that can be freed from warranty reserves, the costs recovered when subs are held accountable & the reduction in total processing & administrative costs that can be achieved through consistent warranty policy management.”

“Today’s Homebuilders & Developers have better things to do with their time & money than worry about warranty fulfillment & NO other 3^rd party warranty management company offers warranty solutions that have more features at such a bargain price than BETTERBBUILDINGSOLUTIONS.”